1.This Refund policy applies to translation projects within 15 days starting from the delivery date.
2.Should the client return the work after 15 days for quality issues, the client shall incur a 30% charge for proofreading and 50% for rework. (The 30% & 50% is calculated based on the file length and/or page count).
3.This refund policy is limited only for category A (Excellent) and B (Good) quality audio/document.
4. We reserve the right to conduct a proofreading review, to determine the validity of a quality issue before processing a refund.
5. The request shall be honored if the results of the proofreading review is able to validate a failure in our stated quality standards and guidelines. A revised copy shall be requested from the client.
6. This refund policy is not applicable for poor quality audio or poorly- written documents from clients and Rush orders.
7. We do not guarantee high accuracy for Rush orders and poor quality audio or poorly- written documents. We also reserve the right to refuse rework requests for these poor conditions.
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